RETURN & REFUND POLICY

1. Return Eligibility

• Timeframe: We offer a 7-day return policy from the date of delivery.

• Condition of Items: To qualify for a return, items must be unused, unopened, sealed, and in their original packaging. Products that have been opened, used, or unsealed are not eligible for a refund and will be discarded upon receipt.

2. How to Initiate a Return

• Request Approval: Email us at info@miraebeautyhub.com to request return authorization. Only approved returns will be accepted.

• Include Your Order Number: Clearly indicate your order number inside or outside the return package. Returns without an order number cannot be processed.

• Return Shipping: Customers are responsible for return shipping costs. You may use any courier service of your choice.

• Return Deadline: Once approved, returns must be shipped back within 5 days. Returns sent beyond this period may not qualify for a refund.

3. Damages & Issues

• Damaged or Defective Items: If your order arrives damaged, defective, or incorrect, contact us immediately at info@miraebeautyhub.com with photos of the product, packaging, and shipping label.

• Allergy Concerns: For ingredient inquiries or allergy concerns, review product details on our website or reach out to our team for assistance prior to purchase.

4. Address & Delivery Issues

• Incorrect Address: If a package is returned due to an incorrect, incomplete, or invalid address provided by the customer, a refund will be issued minus the original shipping cost.

• Customs & VAT Fees: For international orders, if an order is returned due to unpaid customs or VAT fees, the refund will be processed after deducting the shipping costs.

5. Non-Returnable Items

The following items cannot be returned:

• Clearance and discounted items
• Gift cards
• Opened or used products

6. Refund Process

• Inspection: Once we receive and inspect the returned item(s), we will process the refund if it meets our return policy criteria.

• Refund Method: Refunds will be issued to the original payment method, and you will receive an email confirmation once processed.

• Processing Time: Please allow several days for your bank or credit card provider to process the refund.

• Deductions: Any applicable deductions, including shipping cost adjustments for orders that initially qualified for free shipping, will apply.

Note: This Return & Refund Policy is subject to change without prior notice. Please review it periodically for any updates.

For any questions or assistance regarding returns and refunds, please contact our customer support team at info@miraebeautyhub.com.