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DELIVERY POLICY

1. Order Processing

  • Processing Time: We strive to process and dispatch all orders within 24 to 48 business hours from the time of order creation.

  • Business Hours: Our operational hours are Monday through Sunday, 9:00 AM—7:00 PM (Dubai Time).

  • Order Cut-off Time: Orders placed after 3:00 PM will be processed on the following business day.

  • High-Demand Periods: During peak times such as sales events and holidays, processing times may be extended due to increased order volumes. We appreciate your patience and understanding during these periods.

  • Cash On Delivery: COD orders require confirmation before dispatch. Unconfirmed or repeated non-responsive orders may be cancelled.

2. Delivery Within the United Arab Emirates (UAE)

  • Dubai, Sharjah, Abu Dhabi, Ajman, Umm Al Quwain, Al Ain, Ras Al Khaimah, Fujairah.

  •  Deliveries:

    • Free Delivery: For orders above AED 100.

    • Delivery Fee: AED 10 for orders below AED 100.

3. Delivery to Gulf Cooperation Council (GCC) Countries

  • Shipping Fees: Delivery fees to GCC countries are calculated based on the weight of the package and will be displayed at checkout or our team will inform you accordingly.

  • Customs and Duties: Customers are responsible for any customs duties and other applicable charges upon importation into their respective countries.

4. General Delivery Information

  • Delivery Timeframes: Estimated delivery times will be provided at checkout and may vary based on the destination and shipping method selected.

  • Order Tracking: Once your order is dispatched, you will receive an email to monitor your shipment's progress.

  • Delivery Attempts: Our delivery partners will make multiple attempts to deliver your order. If unsuccessful, the package may be returned to us, and additional shipping fees could apply for re-dispatch.

  • Contact Information: Please ensure that your contact details and delivery address are accurate to facilitate a smooth delivery process.

For any questions or assistance regarding your order, please contact our customer support team at info@miraebeautyhub.com.

Note: This Delivery Policy is subject to change without prior notice. Please review it periodically for any updates.