DELIVERY POLICY
1. Order Processing
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Processing Time: We strive to process and dispatch all orders within 24 to 48 business hours from the time of order creation.
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Business Hours: Our operational hours are Monday through Sunday, 9:00 AM—7:00 PM (Dubai Time).
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Order Cut-off Time: Orders placed after 3:00 PM will be processed on the following business day.
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High-Demand Periods: During peak times such as sales events and holidays, processing times may be extended due to increased order volumes. We appreciate your patience and understanding during these periods.
- Cash On Delivery: COD orders require confirmation before dispatch. Unconfirmed or repeated non-responsive orders may be cancelled.
2. Delivery Within the United Arab Emirates (UAE)
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Dubai, Sharjah, Abu Dhabi, Ajman, Umm Al Quwain, Al Ain, Ras Al Khaimah, Fujairah.
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Deliveries:
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Free Delivery: For orders above AED 100.
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Delivery Fee: AED 10 for orders below AED 100.
3. Delivery to Gulf Cooperation Council (GCC) Countries
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Shipping Fees: Delivery fees to GCC countries are calculated based on the weight of the package and will be displayed at checkout or our team will inform you accordingly.
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Customs and Duties: Customers are responsible for any customs duties and other applicable charges upon importation into their respective countries.
4. General Delivery Information
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Delivery Timeframes: Estimated delivery times will be provided at checkout and may vary based on the destination and shipping method selected.
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Order Tracking: Once your order is dispatched, you will receive an email to monitor your shipment's progress.
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Delivery Attempts: Our delivery partners will make multiple attempts to deliver your order. If unsuccessful, the package may be returned to us, and additional shipping fees could apply for re-dispatch.
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Contact Information: Please ensure that your contact details and delivery address are accurate to facilitate a smooth delivery process.
For any questions or assistance regarding your order, please contact our customer support team at info@miraebeautyhub.com.
Note: This Delivery Policy is subject to change without prior notice. Please review it periodically for any updates.